DiveSports.com

We can now say that we now offer the most trouble-free, longest-term return policy in the scuba industry.  Your return timeframe will be longer than any other scuba site we have seen, and longer than almost ALL Internet shopping sites, no matter what the product content. All orders will come with a Return Merchandise Form right in the box, and you can return your merchandise without phoning for an authorization number.  We simply don't know how it could be any more streamlined or any more liberal.  Expect to see other sites copy our policy, because this is a customer benefit that cannot be beat.  If we make a mistake with your order, a simple phone call will get the corrected product sent out to you, along with a pre-paid shipping call tag.  There are a few terms and conditions with our 90/180 Day Return Policy, but this remains the most customer friendly return policy in the industry.

 

The checkout process for the new site offers a variety of options to make shopping with DiveSports.com easier than ever before.  A visit to your shopping cart allows you to determine shipping options and cost, and apply discount codes, without entering your personal information.  This gives you the capability to see your FINAL  price before you proceed. When you are ready to checkout, we offer you the most streamlined checkout process anywhere.  The single page checkout procedure is fast, secure, and simple. Upon completion of an order, you can immediately print a copy of your invoice.  You also have the capability to change an existing order, track shipping right through our website, view a previous order, or change any stored information.  All of  your orders from the NEW DiveSports.com will confirm what we already know.....that we are doing everything possible to be your local scuba store, no matter where you live!

The most advanced aspect of the NEW DiveSports.com is not even evident to the casual viewer.  We are completely compliant with the credit card industry PCI Data Security Standard.  This means that the only time your credit card is safer is when it is in your pocket.  When you place an order on the new website, Dive Sports NEVER sees your credit card number.  We don't store it in our database, we have no capability to recall it, and it is impossible for it to be pilfered from our system.  When you enter your card information, it is sent directly to Authorize.NET, our card processing gateway.  Immediately after authorization, your card number is deleted and no one has access to it.  We also have a variety of other security measures to protect your personal information.  Click the link below for additional information about our information security system.

We are also making use of advanced features typically found only on the websites of the largest Internet sellers.  One feature we are most excited about is the Live Chat Customer Assistance system.  If you have any questions while you are shopping, simply click the 'Live Chat' button on any website page.  A chat window will open on your computer and a Dive Sports crew member will be right there to answer your questions.  No need to phone us.  You can get your answers right now , during your shopping session.  If you click after business hours, the Live Chat system will allows you to enter a message for follow-up the next day.  Of course, if you just want to hear a live voice, you are still free to phone us toll-free at (800) 601-DIVE from anywhere in North America.

 

The new DiveSports.com website has all of the search features necessary to find what you want, when you want it. Every product is now found in one or more of the Categories found on the left side of every page.  In addition, there is a drop-down box to allow you to search by Brand Name.  You can also type any search phrase you choose in the global Search Box. We have also included an extensive Help menu that can be accessed from the top of the header on any website page.  We have done everything possible to make it easy for your to shop with us.  Why don't you give it a try right now?  Simply click the link below to begin your shopping experience with the NEW DiveSports.com.

 

Finding the lowest prices for your scuba gear should not be a contest of determination.  We price our products at the lowest possible everyday price, based on our business model, supplier contracts, and competitive factors.  That being said, sometimes another retailer might be offering a special sale on an item to reduce inventory or maybe just to create a little traffic.  We don't want you shopping with another site because of a one time sale.  We want you to do all of your scuba shopping with us.  If you find a lower price, simply give us a call and we will take your order over the phone and honor the lower price.  GUARANTEED!  In addition, you get the benefit of dealing with a local scuba store and you get a full factory warranty and all of the other benefits of shopping with DiveSports.com.  Remember, we will NEVER let a competitor, no matter how large, deprive you of the ease of shopping with DiveSports.com.  We want to be your local scuba store, no matter where you live!